Tapway

1. Equipment

Name	Image	Description
People Counting System Camera Sensor	3D TD2000/G/B Camera	Camera sensor installed near the entrance (mounted on the ceiling) to capture entrance enter & exit counts. LED indicators: - green, means it is working properly  - amber/yellow, connection problem to server (but it is counting and storing data in the sensor itself) - red, the sensor is not functioning properly.  - no light at all means no power.
	2D TD1001 Camera
PoE Injector		Power over Ethernet (PoE) Injector is to supply power to the sensor. PoE injector is normally used for 1 sensor only
PoE Switch		Power over Ethernet switch is to supply power to the sensor and can supply up to 4-16 cameras. This example shows a 5 port PoE switch in which Port 1 to 4 is for the sensor/camera, while port with no PoE label is for the Modem/Router. LED Indicator: Port 1-4 green OK Port 5 orange OK
Modem/Router		Modem/router is to supply the Internet connection to the sensor via the PoE Switch. This modem/router is owned by the shop and we used the existing (not supplied by Tapway).

B. System Diagram

Diagram 1.1

1. From PoE switch, the camera sensors only use port 1 to 4.

2. Port 5 is only for the modem/router, because port 5 has no Power over Ethernet (PoE).

Diagram 1.2

1. For PoE Injector, only single sensors can be powered up and connected

Diagram 2

1. For certain outlets, the Switch will be installed inside the store room nearby the CCTV NVR.

2. The Internet from the Switch will be connected to the PoE Switch then to Modem/Router.

C. Troubleshoot

1. Check LED status of the camera/sensor

• Make sure the LED is blinking green to confirm sensor is operating normally.

• If it's blinking amber/orange, means there is issue with internet connectivity to sensor. Please check connection from modem/router to the switch/injector connected by the sensor.

• If it's blinking red, means there is hardware issue. Require to reboot as first step troubleshooting, if issue still persist, contact Tapway support.

• If possible, staff need to record a video of that sensor and send it to Tapway to verify actual issue 

2. Check on the status of the PoE switch:

• Is the PoE Switch power on?
• Is the power adapter cable loose?
• Is the network cable connected correctly?
• Is any of the cable loose?

3. Check the connection of the system as shown in Diagram 1.1, 1.2 or  2. Make sure it is correct.

4. If the PoE LED is not showing lights at all, there are only two possibilities 

1. The PoE switch has no power supply.

2. Make sure the power cables are connected correctly according to the diagram.

3. Make sure no loose cables.

D. Tapway Call Center/Support.