FAQ

Default solution folder, feel free to edit or delete it.

What WiFi brands do you support? What hardware/licenses are required for each brand?
WiFi Brands Supported AP Models for Guest WiFi Supported AP Models for Location Analytics Supported Controller Models for Location Analytics Additional ...
Thu, 10 Nov, 2022 at 12:26 PM
Why is a combination of Wi-Fi and video technology the best solution for in-store analytics?
Wed, 24 Feb, 2016 at 2:04 PM
General Overview of Privacy Protection
To address privacy concerns from WiFi tracking, we follow three principles: We do not capture any personal information or real-world identity withou...
Sat, 10 Oct, 2015 at 1:55 PM
Is a MAC Address or ID personal information?
We believe firmly that MAC address does not satisfy the definition of ‘personal data’ as stated in PDPA 2010, which states that ‘personal data is any inform...
Sat, 10 Oct, 2015 at 3:07 PM
What additional steps are you taking to ensure privacy?
We realize that even though MAC address is not personal information, it is still a fine line to tread and might be a grey area still open for debate. Thus, ...
Sat, 10 Oct, 2015 at 3:13 PM
How does Tapway ensure IT data privacy and protection?
To ensure IT data privacy and protection, these are the measures that we take: The SSH access to the server is restricted to a single account th...
Sat, 10 Oct, 2015 at 3:19 PM
What are the advantages of WiFi over Bluetooth (i.e. iBeacon)?
Although ‘iBeacon’ has been the buzz-word for the past few months, there are significant drawbacks with the technology for the foreseeable future, as we wil...
Sat, 10 Oct, 2015 at 3:18 PM
Does the WiFi sensors pick up non-customers (e.g. workers / static devices)?
Yes, the WiFi sensors do pick up signals from all WiFi-enabled devices, including those from workers as well as static devices. However, we have implemented...
Sat, 10 Oct, 2015 at 3:15 PM
Not everyone turns on their WiFi. Is the data accurate or useful?
From our benchmark trials, we found out that around 20-50% of shoppers left their WiFi on or had it turned on purposely. In huge sites such as malls and bui...
Tue, 29 Oct, 2019 at 10:18 AM
Can a WiFi sensor track mobile devices from upstairs and downstairs?
Yes, it is possible. However, WiFi signal strength typically weakens once there is obstruction (e.g. floor, glass). From a few trials we performed, we were ...
Sat, 10 Oct, 2015 at 3:17 PM